Frequently Asked Questions
What is a fleet card?
Fleet cards are a better way to manage fuel expenses for business vehicles. Fuel prices rise and fall, but a fleet card helps give you consistent savings beyond the pump—a valuable edge for any business. The WEX FlexCard and WEX Fleet Card help by letting you control employee spending, identify potential fraud or misuse, automatically track your purchases online, and more.
Are fleet cards only for big companies with a lot of vehicles?
No. A “fleet” can be a single car, thousands of trucks, or anywhere in between. WEX fuel cards are for any size business.
Where are WEX cards accepted?
How do fleet cards compare to cash or a company credit card?
The WEX FlexCard and WEX Fleet Card offer many advantages over cash or credit cards. Cash is easily lost or stolen, and you may not have a lot of control over how or where employees spend it. Credit cards provide basic purchase info, but not much insight into your spending. WEX fuel cards eliminate the busywork and hassle of tracking fuel expenses
- Driver PINs at the pump act like a security checkpoint
- Automatic fuel accounting means no more lost receipts
- Easy-access reports give you a full breakdown of expenses
- Our U.S.-based service team is available 24/7
Is a PIN or password required for purchases?
Yes. For every purchase, employees enter a PIN plus the current odometer reading. If you want, you can choose a different second prompt when setting up your account — for example, a vehicle number or other piece of data relevant to your business.
Can I access my WEX card account online?
We encourage every customer to use our easy online portal to access and monitor their account, manage card features and make payments. It also allows customers to access their reporting.
Can I access my WEX card account on my phone?
Our free Fleet SmartHub app provides easy, reliable mobile access to your account. You can look up Driver PINs, view and filter transactions, check your credit limit, cancel lost or stolen cards, spot potential misuse and more.
What if we need help outside regular business hours?
Our U.S.-based customer support team is always ready to help—24 hours a day, every day. Our experienced fleet experts are here to help you get the most value from your fleet card program.
How can I apply for a WEX card?
How long does it take to get approved/receive my cards?
WEX aims to review all applications within 48 hours from the time we receive them. Once an account is approved, cards can be ordered and issued within seven days. Overnight shipping can be requested for a fee.
Will I be notified if I’m approved?
Approved applicants will be contacted via email or WEX sales representative to create the account and gather the vehicle and driver information needed to order cards.
Can I call with questions about my application?
For any questions regarding your application, call 1-800-395-0812 and speak a with a WEX sales representative, available Monday through Friday, 8 a.m. to 5 p.m. ET.
Can I control what WEX cards are used for?
WEX cards are always able to purchase fuel, and you can allow (or limit) purchases in the following categories: Automotive Parts & Service, Quick Lube, Oils & Fluids, Roadside Assistance and General Merchandise.
Can I control when and where a WEX card is used?
You can set boundaries at the driver or card level, including time of day or week, amount per day or week, amount per transaction, and number of transactions in a given time period.
What reports do I get with my WEX account?
WEX reports include standard and custom options to help you track activity, flag misuse and keep expenses in check:
Purchase Activity Report. All fuel and maintenance purchases made with your WEX card.
Premium Custom Reports. Set your own criteria to create custom Exception, Transaction Summary, and Transaction Deal reports.
Summary Reports. Use our Financial Summary, Site Summary, and Exception Summary Reports to manage your vehicle-related expenses and plan your budget.
Tax Exemption Reports. For qualified tax-exempt businesses, these monthly report packages provide tax information at both the transaction and summary level, and include all tax exemptions that can be applied to your account under our program.
Are WEX reports compatible with my bookkeeping software?
Report data can be exported into most major bookkeeping and accounting software. You can also download them as PDF files.
How soon can I see purchase details online?
Transaction details can be viewed as soon as they are posted. However, the completed invoice can’t be viewed until your billing cycle has closed.
WEX EDGE Savings Network
What is the WEX EDGE Savings Network?
The WEX EDGE savings network offers exclusive discounts on the things that keep small business moving — like fuel, tires, hotels and more. WEX Fleet Card customers get the buying power of a major corporation in a way that’s easy to use and easy to track.
Who is eligible for WEX EDGE discounts?
Most small businesses with a WEX Fleet Card account. Some customer accounts may not be eligible. Call 1-800-395-0812 for more program information.
How do I access WEX EDGE?
WEX customers access EDGE discounts through the WEXOnline portal.